FAQs
Frequently asked questions about Right Choice Training’s online courses and nationally recognised qualifications.
Straightforward Answers to Common Questions
Please see the below list of Frequently Asked Questions to find your answers. If you still have any query which is not addressed, please feel free to reach out to us at email: admin@rightchoicetraining.com.auABOUT RIGHT CHOICE TRAINING
Right Choice Training is a Registered Training Organisation (RTO).
This means we are able to deliver Nationally Recognised Qualifications and Training, and that our training meets the quality standards specified by the Australian Training Regulator.
Yes, all of our qualification courses are nationally recognised.
Please refer to https://training.gov.au/Organisation/Details/45790 for EduInvest Consulting Pty Ltd T/A Right Choice Training scope registration information.
USI AND AVETMISS
USI stands for Unique Student Identifier. From 1 January 2015, each student will need a Unique Student Identifier (USI) to obtain their Qualification or Statement of Attainment from their Registered Training Organisation, when studying Nationally Recognised Training in Australia..
If you are a new or continuing student undertaking nationally recognised training, you need
a USI in order to receive your qualification or statement of attainment. It is quick and easy
to create your own USI; the process should take 5-10 minutes. Visit the following website
and follow the prompts:
https://www.usi.gov.au/students/create-usi
We are required to upload the USI data every February for the previous calendar year.As a result, it can take up to 14 months for your training records to appear on your USI transcript.
AVETMISS stands for the Australian Vocational Education and Training Management Information Statistical Standard. It is a national data standard which ensures the consistency and accuracy of vocational education and training.
When you enrol, we direct you to a form that asks you some personal questions, and your reason for studying. This is the AVETMISS data.
We are required by law to collect this data, and share it with the National Centre for Vocational Education Research Ltd.
LEARNER SUPPORT
We offer a range of support services to help our learners to achieve their training goals:
- We arrange a course induction for new starters;
- We assign a trainer to each student to provide learning support through the entire course term;
- We provide learning support services via phone, email and virtual meetings based on your needs.
ENROLMENT
You don’t have to have Cert IV to enrol for the diploma course unless it is a prerequisite. None of our courses require Cert IV as a prerequisite; however, your course selection should be based on your career pathway, personal interest, job requirements and educational background.
The term ‘language, literacy and numeracy’ refers to five core skills; learning, reading, writing, oral communication and numeracy. These five core skills have been identified by the Australian Core Skills Framework (ACSF) as the essential skills for individuals to hold to participate effectively in society including the workplace and the education sector.
Learners are required to complete the LLN assessment if they do not have prior education equivalent to the AQF level they are enrolling in. For example- if the learner is enrolled in the BSB50120 Diploma of Business, the learner needs to complete LLN Assessment if they do not have prior education equivalent to AQF level 5. During the enrolment process, we will ask you few questions to determine if you need to complete the LLN assessment and if required, we will send you the online link to complete the LLN assessment
We set you up to have a second attempt, if you were unsuccessful in the second attempt, we will set up the meeting with you to discuss the gaps you have and what kind of support you would require. There are range of support available to meet your learning requirements.
You can complete your enrolment via the Right Choice Training website by clicking into the selected course and pressing “Enrol NOW” to proceed or complete an enrolment form. Once your form is submitted, we will send you acknowledgment email confirming your enrolment and next step.
Upon receiving your enrolment application, we will review your personal details and will ask to you to complete mandatory data and pre-training review questionnaires to understand your learning style, learning needs and support we can provide. Once it is completed, we will create your online learning account. This process is generally completed within 24-48 hours. Once the process is complete, you should able to start your learning right away. You will then have the full access to all required training and assessment resources from the online learning account.
PAYMENT
No. Any credit card payments through our system are highly secured and we keep no records. Nor do we ever view your credit card details.
At Right Choice Training, we assure you that any personal information or data provided by you to us is completely protected and is kept confidential. When making an online payment to us via your credit/debit card, we do not have access to view your credit/debit card details.
Learning Management System (LMS) accounts are created within 24-48 hours after successful payment transaction. Due to the high security settings with certain email accounts, your log in details may have been sent to your junk mail. If you have not heard from us within 24-48 hours of your online payment, please contact us at email: admin@rightchoicetraining.com.au
Yes, we provide payment plan option on case by case. We have a few payments plan options on offer, including:
50% upfront plus 50% in two-three instalments
Upon request, details of each plan will be emailed to you for your consideration.
Yes, sure. We work closely with industry, employer and job seek centres and are accepting purchase orders. Tax Invoices will be created right after the request is received from your employer/job seeking centre
Refund is subjected to Right Choice Training refund policy. Please read the refund policy available on our website.
Don’t worry, send us an email to admin@rightchoicetraining.com.au and we will be back to you as soon as possible. Normally we respond to email queries within 24-48 hours. Alternatively, you can call us during Monday to Friday between 9:00 am to 5:00 pm Sydney time.
RECOGNITION OF PRIOR LEARNING (RPL) AND CREDIT TRANSFER
Recognition of prior learning (RPL) is an assessment process that involves assessment of an
individual’s relevant prior learning (including formal, informal and non-formal learning) to
determine the credit outcomes of an individual application for credit as defined by the
Australian Qualification Framework council.
For more information, please follow the prompts:
While enrolment stage, you can indicate about your intention to apply for RPL. While reviewing your enrolment process, one of our friendly staff will contact you to complete the process. Alternatively, we would recommend you email us your training certifications, current job descriptions and resume through for review; we will then arrange a time to discuss your training needs and RPL opportunities with one of our assessors over the phone..
If an RPL opportunity is determined, we will develop a training plan to outline details of your training structure. Your trainer will guide you through this process.
If you have completed previous study that includes units in your Qualification, we may be able to automatically give you credit for those units.
You must provide us with a certified copy of the certificate containing those units.
Where evidence can be provided, we may be able to grant credit for some units of the course.
While enrolment stage, you can indicate about your intention to apply for credit transfer. While reviewing your enrolment process, one of our friendly staff will contact you to complete the process.
You must provide us with a certified copy of the certificate containing those units.
Alternatively, complete the credit transfer form available in our website and one of our friendly staff will contact you to complete the process
No - these are different terms, although they are often confused.
Credit Transfer is the term we use when you already hold a specific unit of competency. We can use your existing certificate to give you credit towards your Qualification.
RPL is the term we use when you wish to use your work experience as an assessment only pathway to the qualification. You need to provides samples of work, references, etc in order to demonstrate competency through real life experience.
LEARNING AND ASSESSMENT
Once enrolment process is complete, you will be provided with access to all training and assessment materials from your online learning portal (LMS). You can download and print them out.
You don’t have to purchase any text book or other resources to complete the course. You will be provided all learning modules and related resources to complete the course. The learning and assessment modules we developed for your training course is mapped and validated for you to achieve the required learning outcome.
Right Choice Training recommend learners to complete the practical assessment component in the workplace/organisation. If you don’t have access to a real workplace, you can complete the assessment in a simulated environment. To assist learners who does not have the access to a workplace, we will provide you with a simulated business (Case Study) for your study on. Your trainer and assessor will assist you through workplace interaction activities via phone or skype/ZOOM meeting participation.
Self-learning activities are structured activities for learners to understand and apply their learnings to the different situations. Activities are designed to enhance learners’ knowledge and skills before they proceed to their assessment tasks.
Self- learning activities are not part of assessment but learners are required to complete these activities before proceeding to the assessment tasks.
You will need to complete your assessment from your online learning account (LMS) and submit from online.
There are three attempts for each assessment, you will be notified if you reach the final attempt. We strongly recommend you check and review the assessment prior to submission and contact your nominated trainer for learning and assessment support.
We make sure that our learners receive their learning and assessment activities feedback within defined timeline. We are extremely efficient on learning and assessment activities marking. In general, your submitted learning and assessment will be marked within 5 business days.
Don’t worry. We are here to support you in your study. If you have any difficulties or concerns, please contact your assigned trainer or Right Choice Training admin staff to seek assistance or clarifications. Learning support is provided to you via multiple channels such as email, phone or one- on- one session through MS teams/Skype/Zoom/virtual classroom sessions.
COURSE DURATION
From the date of registration, you will receive:
3 months to complete a short course, or a one-unit course
18 months to complete a Cert IV
24 months to complete a Diploma qualification program.
Your access to the online learning account will be for the course duration only. You will have the opportunity to apply for a course term extension. An administration fee will apply for any term of extension.
It’s your responsibility to manage your study within your enrolment term. Your enrolment duration dates are available on your online learning account. You will be notified via email or text message 30-45 days before the course term expires.
No, you don’t have to. It is purely up to you how much time you would like spend to complete the course within the course duration. However, expected learning hours for each unit will be around 50-60 hours.
You can fast track your studies where you can and complete the course early. Many learners complete the course in less than 12 months